FAQ
✦ Help Center
Frequently Asked
Questions
✦ Orders & Downloads
How do I receive my digital product?
After completing your purchase, you'll receive an email with a download link instantly. You can also access your downloads anytime from your order confirmation page.
I didn't receive my download email. What should I do?
Please check your spam or junk folder first. If it's not there, reach out to us at the contact page and we'll resend it right away.
How many times can I download my file?
You can download your file multiple times. We recommend saving it to your device or cloud storage (Google Drive, Dropbox) after your first download.
✦ Printing & Using Your Products
What paper size do I need?
All our planners include both A4 and US Letter (8.5 × 11") sizes in a single download — just choose whichever fits your printer.
Can I print multiple copies?
Yes! Once purchased, you can print as many copies as you need for personal use. No limits, no extra charges.
Can I use the products digitally on my iPad?
Absolutely. Import the PDF into GoodNotes, Notability, or any PDF annotation app and fill it in digitally with your Apple Pencil or stylus.
What format are the files?
All files are delivered as PDF format — compatible with all devices, printers, and PDF apps worldwide.
✦ Refunds & Policies
Do you offer refunds on digital products?
Because digital products are delivered instantly and cannot be returned, all sales are final. However, if you experience any technical issues with your file, please contact us and we will always make it right.
Can I share or resell the products?
Our products are for personal use only. Sharing, reselling, or redistributing them in any form is not permitted.
Can I use Softella products for commercial purposes?
Personal use only. If you're interested in a commercial license, please get in touch and we'll discuss options.
Still have a question? We're happy to help. Send us a message and we'll get back to you as soon as possible.
Get in touch